Support
Need help with Birdline? We're here to help.
Contact Us
For all support requests, email us at chirp@birdlinestudios.com.
We aim to respond to all requests within 1–2 business days.
What to Include
To help us resolve your issue quickly, please include:
- The email address associated with your Birdline account
- A description of the issue or question
- The name of the integration involved, if your request relates to a connected platform (Meta, Google, Figma, or Slack)
- Any relevant screenshots or error messages
Common Topics
Getting started
Birdline brings your creative briefs, production planning, and advertising performance data together in one workspace. Connect your accounts under Settings → Integrations to start pulling your data in.
Connecting integrations
- Meta: Connect your Meta Ads account to view campaign performance and insights inside Birdline.
- Google / Figma: Connect to bring documents, files, and design assets into your workspace.
- Slack: Send share links and tasks from Birdline to the Slack channels you choose. Birdline can post to any public channel without being invited first; for private channels, the Birdline AI app must be a member.
A connected account isn't syncing
Confirm the integration is still connected under Settings → Integrationsand that your access hasn't been revoked on the third-party platform. Reconnecting usually resolves sync issues.
Disconnecting or deleting your data
See our Data Deletion Instructions page for how to disconnect an integration or delete your account and data.